Customer Care & Store Policies
From the Heart of Surat to the World
Welcome to Dazzler Diam & Jewels. Transparency, integrity, and craftsmanship are the pillars of our business. We are not just selling jewelry — we are delivering a piece of Surat’s diamond legacy directly to your doorstep.
As a registered Indian Exporter complying with GJEPC guidelines, every transaction is secure, every diamond is ethical, and every delivery is fully insured.
1. Payment Policy – Secure & Flexible
Retail & Direct (D2C)
- 100% secure checkout
- Visa, MasterCard, AMEX
- PayPal (International)
- UPI, Net Banking, NEFT / RTGS (India)
Wholesale & B2B
- 60% advance to start production
- 40% balance before dispatch
- Shipment after settlement
Payment Security
Encrypted, globally compliant gateways ensuring maximum protection.
2. Global Shipping & Delivery
Dubai & Hong Kong
100% Free Shipping
India
10–13 Business Days
International
21–28 Business Days
Transit Insurance
Fully insured till delivery
3. Customs, Duties & Taxes
Import duties, VAT, or local taxes are payable by the buyer.
- USA: Approx. 5.5% import duty
- UAE: 5% VAT (as applicable)
Export Compliance
All shipments include valid export documentation for smooth clearance.
4. Return & Replacement Policy
Every piece is custom-made. No refunds for change of mind.
7-Day Replacement Guarantee
- ✔ Manufacturing defects
- ✔ Transit damage (video proof)
- ✔ Wrong product mismatch
5. Warranty & Lifetime Care
- 10-Year craftsmanship warranty
- Lifetime polish & cleaning
- One-time free resizing (30 days)
Certification & Ethics
- Natural Diamonds – GIA
- Lab-Grown Diamonds – IGI
- 100% Conflict-Free
Contact & Support
📧 contact.dazzler09@gmail.com
📞 +91 81550 74112
📍 Surat, Gujarat, India